Infinox Capital

Infinox Capital Limited, a UK-based CFD broker, has faced several regulatory and operational challenges that may raise concerns for potential investors and clients.

 Regulatory Warning for Clone Firm Activity: The UK’s Financial Conduct Authority (FCA) issued a warning against a clone firm impersonating Infinox Capital. This fraudulent entity used the FCA-authorised firm’s details to deceive individuals into believing they were engaging with a legitimate financial service provider. Such activities can lead to financial losses for unsuspecting clients who may not have access to regulatory protections.

FCA Fine for Transaction Reporting Failures: In January 2025, the FCA imposed a £99,200 fine on Infinox Capital for failing to submit over 46,000 transaction reports between October 2022 and March 2023. This breach of the UK Markets in Financial Instruments Regulation (MiFIR) raised concerns about the firm’s compliance with market oversight requirements. The fine was reduced by 30% due to early settlement.

Customer Complaints Regarding Withdrawal Issues: Some clients have reported difficulties with fund withdrawals, citing delays and partial payments. For instance, a client mentioned being able to withdraw only a fraction of their funds, despite the firm’s stated policy of one free withdrawal per month. Such issues can undermine trust and raise questions about the firm’s operational transparency.

Concerns Over Account Recategorisation Practices: A client complaint highlighted that Infinox Capital reclassified their account from retail to professional status without clear communication. This change resulted in the loss of certain regulatory protections, leaving the client with significant debt. Such practices may indicate a lack of transparency and could potentially expose clients to higher financial risks.

Financial Losses and Strategic Shifts: In the 2023 fiscal year, Infinox Capital reported a net loss of £5.4 million. The company attributed this to challenging market conditions but also decided to close its UK retail operations to focus on institutional business under the IXO Prime brand. While this strategic shift led to a return to profitability in 2024, it also resulted in a significant reduction in client assets and revenue, raising questions about the firm’s long-term stability.

Infinox Capital has encountered multiple challenges, including regulatory sanctions, customer complaints, and financial losses. These issues may pose risks to potential clients, particularly those seeking services in the UK retail market. Prospective clients should exercise caution and conduct thorough due diligence before engaging with the firm.