ThinkMarkets
London, United Kingdom
ThinkMarkets faces serious allegations, including misrepresentation of trading tools, market manipulation, suppression of negative feedback, and unauthorized fund deductions. Clients report significant challenges with fund withdrawals and unrespon...
1.5/5
Trust Score
Composite score based on public data signals and verifiability indicators.
0
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Created: February 28, 2025 • Updated: September 15, 2025
ThinkMarkets is a global online broker offering trading services in various financial instruments. While the company is regulated by multiple authorities, including the Australian Securities and Investments Commission (ASIC), concerns have been raised regarding its operations.
Withdrawal Delays and Account Freezing
Several traders have reported significant delays in processing withdrawal requests. For instance, a trader’s withdrawal request submitted on August 15, 2025, remained pending after more than five days, despite providing all requested documentation.
In another case, a trader’s account was frozen due to an incomplete wallet address entry. Subsequently, the trader was asked to pay an additional 20% of the total funds in the account to “unfreeze” it, a demand that raises concerns about the platform’s practices.
Cloned Websites and Fraudulent Activities
Fraudulent websites impersonating ThinkMarkets have been reported. One such site, m.thinkmarkes.com, mimicked the official platform to deceive traders.
A trader reported being asked to pay 10% of their balance for withdrawal and an additional 20% to unfreeze their account, leading to a total loss of $25,000.
Customer Complaints and Negative Reviews
ThinkMarkets has received mixed reviews from users. A review dated September 4, 2025, described the platform as “one of the biggest scammers,” citing issues with chart manipulation and delayed trade executions.
Another reviewer expressed dissatisfaction with delayed trade executions, stating that trades were opened late, resulting in significant losses.
Security Concerns and Impersonation Scams
Instances of impersonation scams have been reported, where individuals posing as ThinkMarkets employees contacted traders, leading to unauthorized access and significant financial losses.
ThinkMarkets has introduced a one-time password (OTP) verification feature to help users prevent or detect fraudulent calls.
Regulatory Oversight and Compliance Issues
While ThinkMarkets is regulated by authorities such as ASIC, CySEC, and the FCA, concerns have been raised about its operations.
Some traders have reported issues with account management fees being deducted without prior notice and difficulties in withdrawing funds, highlighting potential gaps in compliance and customer service practices.
Conclusion
Despite being regulated by reputable authorities, ThinkMarkets faces notable concerns related to withdrawal delays, cloned websites, customer complaints, security issues, and potential compliance gaps. While the platform may offer legitimate services, these issues suggest that traders should exercise caution and perform thorough due diligence before engaging.
Compliance and Regulatory Intel
| Risk Category | Assessment Question | Status |
|---|---|---|
| Liabilities | Does It ThinkMarkets have any significant outstanding liabilities that may pose financial risks? | Not Known |
| Undisclosed Relations | Are there undisclosed business relationships or affiliations linked to It ThinkMarkets? | Not Known |
| Sanctions or Watchlist Matches | Is It ThinkMarkets listed on any international sanctions or compliance watchlists? | Not Known |
| Criminal Record | Does It ThinkMarkets have a record of criminal activity or related investigations? | Possibly Yes |
| Civil Lawsuits | Are there civil lawsuits, past or present, involving It ThinkMarkets? | Possibly Yes |
| Regulatory Violations | Has It ThinkMarkets faced regulatory violations or penalties? | Not Known |
| Bankruptcy History | Has It ThinkMarkets filed for bankruptcy or been involved in any bankruptcy proceedings? | Possibly Yes |
| Adverse Media Mentions | Have there been significant adverse media mentions related to It ThinkMarkets? | Definitely Yes |
| Negative Customer Reviews | Are there negative reviews or complaints from customers or clients about It ThinkMarkets? | Possibly Yes |
| High-Risk Jurisdiction Exposure | Does It ThinkMarkets operate within or have exposure to high-risk jurisdictions? | Not Known |
| Ongoing Investigations | Is It ThinkMarkets currently subject to any ongoing investigations? | Possibly Yes |
| Fraud or Scam Allegations | Have there been fraud or scam allegations involving It ThinkMarkets? | Possibly Yes |
| Reputational Risk Incidents | Have there been incidents significantly impacting It ThinkMarkets’s reputation? | Possibly Yes |
| High-Risk Business Activities | Is ThinkMarkets engaged in any high-risk business activities? | Not Known |
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We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs, early termination fees, and hidden charges. This data is gathered from service agreements, statements and client feedback.
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- We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs, early termination fees, and hidden charges. This data is gathered from service agreements, statements and client feedback
- We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs
- We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs, early termination fees, and hidden charges.
Source of Information
- 1 FOREX PEACE ARMY I just want to raise awareness and caution you from using Thinkmarkets as your trading broker! Retrieved 19/04/2022
- 2 Trustpilot Avoid this company ThinkMarkets Retrieved 05/09/2025
- 3 GlobalFraudReviews ThinkMarkets Scam Review: Uncover the Truth Before You Invest Retrieved 09/08/2025
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User Reviews
Discover what real users think about our service
1.6
Average Ratings
Based on 8 Ratings
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Unresponsive customer service and no one cares about resolving issues. Not what I expect from a so-called 'reliable' platform.
ThinkMarkets is a nightmare. Account frozen, funds deducted without reason, and no response from customer service. Do not trust them with your money.
They claim to be FCA-regulated, but when I tried to withdraw my profits, they canceled $17,000, citing TOS violations without proof. Total scam!
ThinkMarkets took my $30,000 deposit, froze my account for months, and deducted $74,420.75 without any explanation. Can't get my money back. Stay away!
ThinkMarkets lured me in with promises of cutting-edge trading tools and reliable service, but it’s been nothing but disappointment. Their ELM EA software was supposed to boost my returns, but it performed nothing like they advertised. When I tried to withdraw my funds, the process took weeks with no updates. Customer service barely responded, and I ended up losing money to unexplained deductions. This company feels like a complete scam, hiding behind flashy marketing while exploiting traders.
Absolute scam! They make it impossible to withdraw your own money and ignore every email. Don’t trust ThinkMarkets with a single dollar!
ThinkMarkets – where your funds disappear faster than their customer service replies. 10/10 would recommend... if you enjoy being scammed.
Their platform looks professional, but the trading tools don’t perform as advertised. I faced major delays with withdrawals and poor customer service. Definitely not the transparent broker they claim to be.